Return Policy

Return Policy

At Maryaf, we are committed to providing premium-quality dates, prepared according to the highest standards of hygiene and packaging.
As our products are sensitive fresh food items, our return policy is designed to ensure product safety and quality.

Conditions for Accepting a Return Request

A return request is accepted within 3 hours only from the time of receiving the shipment, by contacting Customer Service via WhatsApp.

The following conditions must be met:

• The packaging must not be opened or the product tried.

• The product must remain in its original condition and packaging.

The customer must provide:

• Photos clearly showing the issue

• Order number

• Customer contact details

Important Notes

Returns will not be accepted in the following cases:

• Delay by the customer in receiving the shipment from the shipping company.

• Any use of the product or opening of the packaging.

• Damage or delay caused by the shipping company (a complaint must be submitted directly to the shipping company).

• If an incorrect address is provided, the customer bears full shipping costs, and Maryaf Store is not obligated to re-deliver.

How to Request a Return

• Contact via WhatsApp: 0568971490

• The return address will be provided after the request is approved.

• If the customer refuses to receive the shipment, they will bear the shipping costs for both delivery and return.

Cancellation Policy

Orders cannot be canceled due to delay unless the delivery period exceeds 15–17 business days.

We appreciate your understanding and your commitment to quality, and we are always happy to serve you at Maryaf.